Live Webinar

Wednesday, August 25, 2021. 1PM CDT

Analytics and AI: How Gen AI Is Shaping the Future of Utilities

Thursday, May 9, 2024 at 1 PM CT - Duration 1 hour

Chris-Moyer-Portrait Featured Speaker
Chris Moyer,
Former CTO, Exelon and rSTAR Advisory Council Member

From demand prediction, grid management, customer engagement to business process automation, and developing innovative new services, Gen AI is changing every facet of utilities operations.

Chris will share trends, focus on the impact on customer engagement, and discuss next steps to start using Gen AI platforms.

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Key Takeaways

Participants will gain insights on the potential uses of GenAI for utilities. You’ll leave the session with steps to prepare your organization for GenAI and ideas to explore for process automation, customer service improvements, and more.

  • Barriers to adoption of GenAI.
  • Assess your data readiness for GenAI.
  • Understand the potential of GenAI to enhance call centers and more.
  • Chart next steps to leveraging Oracle and Microsoft Azure and GenAI to improve CX, automate processes, and more.

Additional Speakers

danny-asnani

Danny Asnani

VP of Client Engagement
rSTAR Technologies

Danny will answer questions you may have about how to improve CX, automation, and innovation in your utility using GenAI solutions from rSTAR

vivek-updated

Vivek Ahuja

VP of Technology
rSTAR Technologies

Vivek will share a demonstration of GenAI technology created by rSTAR for the energy and utility industry to improve CX. You’ll see how GenAI differs from AI chatbots and the world of difference it makes in customer service!

What Our Customers Say

"Working with rSTAR Technologies, we saved a lot of time and money by not reinventing the wheel."
 
Rajesh Kumar Thakur
Principal Architect
Exelon Corporation
"Our [ticket] volume has dramatically decreased. Most of my time was spent on emails. It takes the load off. The bot is leading our customers in the right direction."
Senior Customer Service Manager
Fortune 100 Utility

Learn More About Integrated Engagement Platforms

How-AI-Chatbots-Build-An-Omnichannel-Customer-Experience

BLOG

How AI Chatbots Build An Omnichannel Customer Experience
Acme-chatbot-demo-thumbnail

VIDEO

Customer Support Chatbot for Utilities
 
Fortune-100-Energy-Provider’s-CX-Revolutionized-with-Chatbot-AI

CASE STUDY

Fortune 100 Energy Provider’s CX Revolutionized with Chatbot AI
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